What We Can Learn About Leadership From Comcasts Nightmare Customer Service Call

Marla Gottschalk Empowered Work Requires a Strong Foundation What We Can Learn About Leadership From Comcast’s Nightmare Customer Service Call Wow. Don’t get me began. My son has simply spent the last four weeks trying to force Comcast to keep their guarantees to him. As a latest school grad, cash really issues â€" and they actually couldn’t care less. Getting his enterprise was the only goal. Keeping him as a buyer going forward â€" properly that appears to be a message completely lost on them. If he had one other viable choice for high-pace internet (he’s a gamer), he we would take it. Immediately. He can't stand them. To let you know the truth I thought my family’s collective experiences with Comcast have been merely random. (We just lately found that we were being charged for a 12 months’s value of a router we didn't have on premise.) However, after doing a bit of digging, I’m now convinced there may be severe issues lurking there. This week, Comcast’s darker aspect was fully exposed in a viral name center trade that actually is more than unbelievable â€" it’s ominous. Comcast, is now one of many two mos t hated companies within the country. As a frontrunner, I would be very, very concerned. We can be taught from their uproarious blunder. In specific, rather a lot about leadership. Here we go: What recommendation can you supply Comcast? Sound off right here. Dr. Marla Gottschalk is a Workplace Psychologist, speaker and coach You can even find her on Twitter and Linkedin. Post navigation three ideas on “What We Can Learn About Leadership From Comcast’s Nightmare Customer Service Call ” Comcast could have the worst customer support on the planet. I just lately spent about 10 hours on the phone making an attempt to cancel my mother’s service as she was moving, and to “port” her cellphone quantity to her new residence. Not only did Comcast fail to cancel the service on the date I asked for, however they gave her phone number to someone else, double charged her for a month and then charged her for a half month after the cancellation date I’d requested. Worst. Customer. Service. EVER. Like Like Hi Marla â€" Have to agree with you that Comcast has made a fairly poor play with this one. Wasn’t too impressed with the assertion they made either. C Like Like It seems that Comcast has been bitten by the identical bug that obtained ATT (and their million different names) up to now and it is best summarized by Lily Tomlin on Saturday Night Live, “We don’t care, we don’t should, we’re the telephone company.” They suppose that they're the only selection and they are too huge to fail in order that they do no matter they want. Something happened to ATT although and it'll occur to others that act the same as well, competitors. Yup, Ma Bell modified her name to SBC (as though we were so silly as to not work out that stands for Southern Bell Corporation) to vary the picture of the corporate. Then they bought themselves back to themselves and have become ATT once more. This massive shell sport was alleged to trick us all into thinking they have been a brand new firm when; in fact, they were the same as they at all times were. Along comes Nextel, Sprint, VOIP, Verizon, T-Mobile and all the remaining. Suddenly instead of being o n prime of the know-how curve they're behind. They lose customers like rats in a flood. They bleed cash and cry foul. They go into the cable business and try the same old customer service tips as prior to now and lose there too. Now as a substitute of the powerhouse they once had been, they're just another communications company (and still not excellent). Comcast would do nicely to try the ATT playbook after which go a special route. Arguing along with your prospects won't retain them, it's going to drive them away for good. Comcast may have the quickest internet on earth but who desires it if they get customer service like that? I would take slower service from an organization that cares extra, like the corporate I actually have now. Nope, not ATT either. Good luck Comcast, you will need it. Like Like Fill in your particulars beneath or click on an icon to log in: You are commenting utilizing your WordPress.com account. (Log Out/ Change) You are commenting utilizing your Google acc ount. (Log Out/ Change) You are commenting using your Twitter account. (Log Out/ Change) You are commenting using your Facebook account. (Log Out/ Change) Connecting to %s Notify me of latest comments by way of email. Notify me of latest posts through e-mail. Subscribe through Email Enter your e-mail handle to obtain notifications of latest posts by e mail. Subscribe Here Today’s Top Reads Instagram Blog Accolades